Return and Refund Policy

Welcome to Paddyfly.com! We are committed to providing you with a seamless shopping experience. Please read our refund and return policy carefully to understand your rights and our obligations.

1. General Policy

At Paddyfly.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and refunds under the terms outlined below.

2. Eligibility for Returns

To be eligible for a return, items must be returned within 30 days of delivery. The product should be unused, in its original packaging, and have all tags and labels intact. A valid proof of purchase or order number is also required.

Please note that certain products cannot be returned for health and safety reasons. This includes opened skincare, makeup, or supplement products, as well as customized or personalized items. Products marked as “Final Sale” are also non-returnable.

3. Return Process

To return an item, contact our customer service team at info@paddyfly.com to initiate the process. Provide your order details and the reason for the return. Our team will guide you with further instructions on how to ship the item back to us.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Policy

Refunds are processed once we receive and inspect the returned item. After approval, refunds will be issued to the original payment method within 7-10 business days. Shipping fees, if applicable, are non-refundable. In some cases, a restocking fee may apply.

5. Exchanges

We offer exchanges for defective or incorrect items. To arrange an exchange, contact info@paddyfly.com within 7 days of delivery.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at info@paddyfly.com. Please provide photos or videos of the damaged product and follow our instructions for a replacement or refund.

7. Cancellations

Orders can be canceled within 24 hours of placement by contacting info@paddyfly.com. After 24 hours, cancellations are not guaranteed as the order may have been processed.

8. Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to us at info@paddyfly.com. Thank you for choosing Paddyfly.com. We value your trust and strive to ensure your satisfaction with every purchase!